Frequently asked questions

Once your order is placed, you will receive a confirmation email with your order number and details. If it does not arrive, check your spam folder or contact us at support@bloomprj.com.

Contact us as soon as possible at support@bloomprj.com. We will always try to help, but changes cannot be guaranteed once an order has entered processing or has been dispatched.

Orders are normally prepared within 24–48 hours and typically arrive within 7–14 business days. Delivery times can vary by destination and during busy periods.

As soon as your order is dispatched, we will email your tracking details. Tracking can take a short time to update after the parcel has been handed to the courier.

Available destinations, delivery methods and shipping costs are shown at checkout before payment. Enter your address to see the options available for your location.

Contact support@bloomprj.com within 14 days of delivery and include your order number. Items should be unworn, unwashed and returned in their original condition with tags attached. Return eligibility remains subject to our Returns Policy.

Email support@bloomprj.com within 48 hours of delivery with your order number and clear photos of the item and packaging. Our team will review the issue and help arrange the most suitable solution.

Use the size guide on the product page and check any fit notes in the description. If you are between sizes or need personal guidance, contact our customer care team before ordering.

We work to show colors as accurately as possible. Small differences may occur because of lighting, photography and individual screen settings.

Yes. Checkout is encrypted and payments are processed through trusted payment providers. Available payment methods are displayed securely at checkout.