Refund policy

Refunds

We do not offer cash refunds. Instead, depending on your situation, we're happy to resolve any issue with one of the following:

  • Store credit you can put toward anything in our collection
  • An exchange for a different size or style, where available
  • A replacement, if your item arrived damaged, faulty, or incorrect

Our team will always work with you to find the option that suits you best.

Damaged, Faulty, or Incorrect Items

Please inspect your order as soon as it arrives. If your item is defective, damaged, or incorrect, contact us within 48 hours of delivery at support@bloomprj.com with:

  • Clear photos of the issue
  • A short video showing the problem
  • A photo of the original packaging and shipping label

This helps us evaluate the issue quickly and make it right. Once verified, we'll arrange a suitable solution — often a replacement, with no need for you to send anything back.

Sizing & Fit

Our pieces are designed as coordinated sets (top and bottoms). If the fit isn't right, reach out and we'll help you find the best solution, such as an exchange or store credit. We recommend checking our size guide before ordering to find your perfect fit.

Exchanges

The fastest way to get the item you want is to contact us at support@bloomprj.com. We'll help arrange an exchange or store credit so you can choose the right size or style.

Sale Items & Gift Cards

Items purchased on sale, along with gift cards, are final — they are not eligible for refunds, returns, or exchanges. We kindly ask that you choose carefully when shopping our sale collection.

Order Cancellations & Changes

  • Orders may be canceled within 1 hour of purchase. After this, your order moves into processing for shipping and can no longer be canceled.
  • Size or color changes may be requested within 24 hours of purchase, as long as the order has not yet shipped.
  • Once an order has shipped, we're unable to make changes or cancellations.

Please review your order details carefully before completing your purchase.

How to Reach Us

To start a return, request an exchange, or ask a question, email us at support@bloomprj.com with your order number and a short description. Our team will guide you through the next steps.

Thank you for shopping with Bloom. 💛