Shipping policy

SHIPPING & DELIVERY POLICY

To help ensure your order arrives correctly and on time, please enter your complete and accurate delivery address at checkout. This includes:

  • Full street name and number

  • House, building, or apartment number

  • Unit, floor, or suite number

  • Route or directional information, where applicable

  • Correct city, state, ZIP/postal code, and country

Bloom PRJ is not responsible for delays, losses, or misdeliveries caused by incomplete or incorrect address information provided by the customer. Please review your details carefully before completing your purchase.

ORDER PROCESSING & DELIVERY TIMES

Orders are normally processed within 24–48 hours.

Estimated delivery is 7–14 business days from the date the order is placed. Delivery times are estimates and may be affected by carrier delays, customs processing, public holidays, weather, or other circumstances outside our control.

Orders containing multiple products may arrive in separate packages.

SHIPPING CARRIERS

We ship through FedEx, USPS, UPS, and other trusted carriers depending on the destination and fulfillment location. Signatures may not be required unless specifically stated for the selected delivery service.

Our fulfillment warehouses are located in the United States, the United Kingdom, and China. Your order may be dispatched from any of these locations depending on product availability and the delivery destination.

SHIPPING PROTECTION

When Shipping Protection is purchased at checkout, it provides coverage subject to the terms shown at the time of purchase. Coverage generally applies to qualifying packages that are lost or damaged while in transit.

Shipping Protection does not automatically cover:

  • Packages confirmed as delivered by the carrier

  • Theft or loss occurring after delivery

  • Packages delivered to an address incorrectly entered by the customer

  • Packages collected or accepted by another person at the delivery address

  • Delivery delays that do not result in the package being lost

If the carrier marks a shipment as delivered and provides delivery confirmation—such as a tracking scan, delivery photograph, GPS location, or other delivery record—the order will be considered successfully delivered. Bloom PRJ is not responsible for theft, disappearance, or loss occurring after confirmed delivery, unless the Shipping Protection terms purchased with the order expressly provide otherwise.

Customers should arrange delivery to a secure location and check with household members, neighbors, reception staff, building management, and the local carrier before reporting a missing package.

DELIVERY ISSUES AND CLAIMS

If your package has not arrived, or tracking shows “Delivered” but you cannot locate it, contact us at support@bloomprj.com within 7 days of the recorded delivery date.

Please include:

  • Your full name

  • Order number

  • Delivery address

  • Tracking number

  • A description of the issue

We may ask you to complete a carrier claim, provide identification, confirm your address, submit a written statement, or provide other supporting information. Please allow up to 30 days for a carrier or Shipping Protection claim to be reviewed.

Submitting a claim does not guarantee a refund or replacement.

When tracking and carrier evidence confirm that the package was delivered to the address entered at checkout, Bloom PRJ will not issue a refund, replacement, store credit, or other compensation for the order, except where required by applicable law or expressly covered by the purchased Shipping Protection plan.

OUT-OF-STOCK ITEMS

If one or more products in your order become unavailable, we may ship the available products separately and refund the unavailable products to your original payment method. No additional action is required from you.

By placing an order, you confirm that you have reviewed your delivery information and accepted this Shipping & Delivery Policy.